{"id":169,"date":"2025-03-25T09:06:20","date_gmt":"2025-03-25T09:06:20","guid":{"rendered":"https:\/\/englishs.uk\/?page_id=169"},"modified":"2025-03-26T17:27:55","modified_gmt":"2025-03-26T17:27:55","slug":"faqs","status":"publish","type":"page","link":"https:\/\/englishs.uk\/?page_id=169","title":{"rendered":"FAQ&#8217;s &amp; Terms"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-8a2b1b76 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-2bf980eb wp-block-group-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-center has-x-large-font-size\">Your most frequent questions answered<\/h1>\n\n\n\n<div style=\"height:1.25rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><\/p>\n\n\n\n<div style=\"height:1.25rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-0aa01211 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/englishs.uk\/\">Home<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/englishs.uk\/?page_id=60\">Projects<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/englishs.uk\/?page_id=63\">Contact<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-base-2-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-73128380 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-0009407c wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-text-align-center is-style-asterisk\">Comprehensive Service<\/h2>\n<\/div>\n\n\n\n<div style=\"margin-top:0;margin-bottom:0;height:var(--wp--preset--spacing--40)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-d525a65d wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-da384c3e wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left is-style-asterisk has-body-font-family has-medium-font-size\" style=\"font-style:normal;font-weight:600\">Prerequisites<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"padding-top:5px;padding-bottom:5px\">We have pets, is this ok? Yes we are very dog and pet friendly.<\/li>\n\n\n\n<li style=\"padding-top:5px;padding-bottom:5px\">Please ensure we have access to water and electric where appropriate &amp; if these will be off at any time.<\/li>\n\n\n\n<li style=\"padding-top:5px;padding-bottom:5px\">Access to fuse boxes and stop cocks, water valves.<\/li>\n\n\n\n<li style=\"padding-top:5px;padding-bottom:5px\">Let us know if there are other trades working prior to, during or after our visits.<\/li>\n\n\n\n<li style=\"padding-top:5px;padding-bottom:5px\">Empty shelves, cupboards, move furniture to allow access and clear working areas prior to our visit. We can do this for you but it may incur a further charge.<\/li>\n\n\n\n<li style=\"padding-top:5px;padding-bottom:5px\">Parking and unloading arrangements.<\/li>\n\n\n\n<li>Access to property if required.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-da384c3e wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left is-style-asterisk has-body-font-family has-medium-font-size\" style=\"font-style:normal;font-weight:600\">Pricing<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"padding-top:5px;padding-bottom:5px\">We price per job, however there are circumstances where we may charge per hour.<\/li>\n\n\n\n<li style=\"padding-top:5px;padding-bottom:5px\">Emergency call outs incur a higher fee.<\/li>\n\n\n\n<li style=\"padding-top:5px;padding-bottom:5px\">Estimates can be provided for very large projects.<\/li>\n\n\n\n<li style=\"padding-top:5px;padding-bottom:5px\">Tasks that are fairly short may incur a higher first hour charge, reduced after the first hour.<\/li>\n\n\n\n<li style=\"padding-top:5px;padding-bottom:5px\">It&#8217;s most cost effective to provide us with a list of tasks to carry out, we can then provide an estimate for other projects during the first visit.<\/li>\n\n\n\n<li style=\"padding-top:5px;padding-bottom:5px\">Discounts for labour only. One discount per job or visit, not compounded, two maximum.<\/li>\n\n\n\n<li>If you have a budget, we can price work around this too.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-da384c3e wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left is-style-asterisk has-body-font-family has-medium-font-size\" style=\"font-style:normal;font-weight:600\">Services &amp; Resources<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"padding-top:5px;padding-bottom:5px\">We can provide a number of services without the need of multiple trades. This can reduce the minimum call out charge by each trade. For example electrical, plumbing.<\/li>\n\n\n\n<li style=\"padding-top:5px;padding-bottom:5px\">If there is a task we cannot or should not carry out we will always inform our clients and advise.<\/li>\n\n\n\n<li style=\"padding-top:5px;padding-bottom:5px\">We carry stock of the most popular spares and consumables.<\/li>\n\n\n\n<li style=\"padding-top:5px;padding-bottom:5px\">Reviewing new products and consumables from our suppliers ensures we are up to date with the latest developments in the industry.<\/li>\n\n\n\n<li>We will advise the most suitable and safest brands on the market to help future proof your projects.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--20)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-d525a65d wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-da384c3e wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left is-style-asterisk has-body-font-family has-medium-font-size\" style=\"font-style:normal;font-weight:600\">VIP Priority Service<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"padding-top:5px;padding-bottom:5px\">Customers that use our services regularly have a maintenance schedule that can prioritise visits ahead of time.<\/li>\n\n\n\n<li style=\"padding-top:5px;padding-bottom:5px\">Schedules can be weekly, monthly and seasonal preparing for winter, spring and summer and special events.<\/li>\n\n\n\n<li style=\"padding-top:5px;padding-bottom:5px\">Free site survey for regular customers for fast turn around of future jobs and emergencies.<\/li>\n\n\n\n<li style=\"padding-top:5px;padding-bottom:5px\">Contractor liaison can also streamline any other services or trades on a project.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-da384c3e wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left is-style-asterisk has-body-font-family has-medium-font-size\" style=\"font-style:normal;font-weight:600\">A Typical Day<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>House sale &#8211; tidy up all paintwork, fill holes, fix or replace taps, leaks. Clear gutters, fix loose wall fixings, paint walls, treat algae on patio, clean outdoor furniture.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Valet customers car, cut grass, prepare outdoor areas for weekend BBQ, deep clean BBQ, check stock of drinks. Treat swimming pool and clean. Hang new pictures.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Correction work carried out by previous trades. Install LED lights, smoke alarm, CO2 alarm, test emergency lights.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-container-core-column-is-layout-da384c3e wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-left is-style-asterisk has-body-font-family has-medium-font-size\" style=\"font-style:normal;font-weight:600\">Guarantee<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We guarantee our work and may revisit and check the previous work on the next visit.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Job survey &amp; checks will be carried out prior to any work diagnose any issues.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>When estimating major projects, we will inform clients of any hidden issues that can&#8217;t bee seen until work commences. This can be behind walls, ceilings, under floors for example. Further investigation may be required prior to work commencing.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-base-color has-contrast-background-color has-text-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-248f7c56 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-base-color has-text-color has-heading-font-family has-x-large-font-size wp-block-paragraph\" style=\"line-height:1.2\"><em>\u201cDecorating, electrics and the plumbing were all carried out saving a lot of time and expence\u201d<\/em><\/p>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--10)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-e42cfab0 wp-block-group-is-layout-flex\">\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--10);margin-bottom:0\">Lizz L<\/p>\n\n\n\n<p class=\"has-text-align-center has-contrast-3-color has-text-color has-small-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:300\">Kings Barton<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-36f65c2d wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-group alignwide has-base-2-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-4e81a00d wp-block-group-is-layout-constrained\" style=\"border-radius:16px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--50)\">\n<div style=\"height:var(--wp--preset--spacing--10)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-x-large-font-size\">Claim your 10% Spring Discount<\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Don&#8217;t miss out<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-0aa01211 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/englishs.uk\/?page_id=63\">Contact<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--10)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Your most frequent questions answered Comprehensive Service Prerequisites Pricing Services &amp; Resources VIP Priority Service A Typical Day Guarantee \u201cDecorating, electrics and the plumbing were all carried out saving a lot of time and expence\u201d Lizz L Kings Barton Claim your 10% Spring Discount Don&#8217;t miss out<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pgc_sgb_lightbox_settings":"","footnotes":""},"class_list":["post-169","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ&#039;s &amp; Terms - Englishs Property Maintenance<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/englishs.uk\/?page_id=169\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ&#039;s &amp; 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